Natural Fragrance Rose | Shipping, Return, Refund & Privacy Policy

Shipping, Return, Refund & Privacy Policy

Who we are

Natural Fragrance Rose LLC. 3504 Via Real, Carpinteria 93013 CA, USA.  Our website address is : https://naturalfragrancerose.com You can reach us at: 888 525 1159 and info@naturalfragrancerose.com

We do not share or sell your personal data. We collect the minimum of personal data to serve you at your convenience.

– Shipping Policy –

Shipping

Standard

We have a standard shipping time of 4 to 7 days as of time of receiving payment confirmation. You will receive an order and shipping confirmation by mail after we received payment confirmation. The confirmations will contain your order information, the data of the shipping carrier FedEx, UPS or USPS, the tracking code and an estimated time of arrival. This is done by an automation of that carrier FedEx, UPS, USPS

Order processing cutoff time is respective to the seller’s time zone PST. This is dictated by pick-up times given by the carriers.

Mon – Fri: 2:00 pm.

Sat – Sun: Shipping on weekends not required.

Official Holidays : Shipping not required.

Expedited

At purchase you can opt for an expedited delivery with cost and estimated delivery time displayed. This is done by an automation of that carrier FedEx, UPS, USPS. The tracking codes and estimated delivery times are delivered by these carriers.

Estimated delivery times

We depend on the carriers FedEx, UPS and USPS to uphold their policies on delivery and delivery times. the carriers generate their delivery times at your checkout on our checkout page at the moment of your purchase.  Under special circumstances the carriers can defer from estimated delivery times.

– Return & Refund Policy –

We are in the business of serving you with a wonderful product and experience and will do our utmost best to maintain the highest possible standards of service and courtesy. In the event you experience a problem or receive a damaged product please contact us within 48 hour upon arrival of the product by email : info@naturalfragrancerose.com.

Please provide us with an order number, a short description of the problem, an image of the damaged product with the tracking code of the carrier displayed in the image.

In almost all cases and certainly when damaged, we will send a replacement on our cost. In some cases, when reasonable, we will ask you to return the product. Standard returns are on the customers costs. We deviate from that policy when reasonable. The decision on the options to return or refund will be made with leniency between you and our customer care employee. We are here to help and to give you a wonderful experience with our flowers.

You can reach us at : (888) 525-1159 and info@naturalfragrancerose.com

– Privacy Policy –

What personal data we collect and why we collect it

Comments

When visitors leave comments on the web, we can collect the data displayed in the comment form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymous string created from your email address (also called a hash) can be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile image is visible to the public in the context of your comment.

Visitor comments may be checked by an automated spam detection service.

Media

If you upload images to the web, you should avoid uploading images with location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you connect to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when the browser is closed.

When you log in, we will also install various cookies to save your login information and your screen display options. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember me”, your login will last for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the ID of the article that you just edited. It expires after 1 day.

How long we keep your data

If you leave a comment, the comment and its metadata are kept indefinitely. This is so that we can recognize and approve subsequent comments automatically instead of keeping them in a moderation queue.

Of the users who register on our website, we store the personal information that they provide in their password protected user profile. All users can see, edit or delete their personal information at any time (except that they cannot change their username). Website administrators can also view and edit this information.

What rights do you have over your data

We are in the business of selling you a beautiful product and experience. We are not a data collecting mogul. If you have an account or have left comments on this website, you can request to receive an export file of the personal data we have about you, including any data that you have provided us. You can also request that we delete any personal data we hold about you. This does not include any data that we are required to keep for administrative, legal or security purposes.

Updated: December 3th, 2020

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